Terms & Conditions

1. Definitions

• "App": the Clarito desktop program, installed locally on the user's computer.
• "User": the individual or company that downloads, installs or uses the app.
• "Licence": the right to use the app, granted through an activation key.
• "Provider": NORTHLODE SRL, which develops and distributes the app.

2. Licence

The Provider grants the user an annual, non-exclusive, non-transferable and revocable licence to use the app.

One licence key can be activated on several computers belonging to the same person or company, up to the plan's limit: Solo — 2 computers, Accountant — 5, Firm — 10. The number refers to the computers the app is installed on, not to the people who use it.

The app checks this number periodically. If you activate on more computers than your plan allows, you get an in-app warning and can free a slot — you do not lose access to the work in front of you. A computer where the app has not been opened for 90 days frees its slot automatically, so a reinstall or a change of computer needs no action from us.

The licence may not be resold, sublicensed or shared with third parties.

3. Free trial

The app can be tried free for 30 days, directly from within the app, without entering payment details. After the trial ends, continued use requires a valid licence.

4. Payments & renewal

Payments are processed securely through Stripe. The Provider does not store card details. A VAT invoice is issued for every payment.

The licence is annual and can be renewed before expiry to keep access to updates and support.

5. Refunds

You may request a refund within 14 days of purchase, provided the licence key has not been activated. Requests are sent by email to the support address.

6. Limitation of liability

The app is a working tool and does not replace advice from a licensed accountant or tax advisor. The user is responsible for checking that data and returns are correct before filing them with the authorities.

The Provider is not liable for losses or damages arising from use of the app, to the extent permitted by applicable law.

7. Alternative dispute resolution (SAL)

If you are a consumer, you may address ANPC — the Alternative Dispute Resolution (SAL) directorate: anpc.ro/ce-este-sal. We would rather resolve any issue directly, by email to the support address.

8. Governing law

These terms are governed by Romanian law. Any disputes are settled by the competent courts in Romania.